During the last couple months, many new medical staff leaders faced for the first time a challenge which with even the most experienced leaders struggle--chairing a meeting. I was recently reminded of just how difficult it is to run an efficient and productive meeting while participating in a...

Although useful, it is not necessary to produce a rate of complaints or to benchmark the physician against other physicians in the department or hospital. Despite the limitations of your hospital's quality software, you should be able to gather evidence of a physician's inappropriate behavior...