Frequently Asked Questions

Basic, Platinum, and Platinum Plus members of the Credentialing Resource Center (CRC) receive exclusive access to our complete collection of news and analysis, including articles from CRC's two flagship newsletters, Credentialing Resource Center Journal (CRCJ) and Medical Staff Briefing (MSB). Credentialing & Peer Review Legal Insider (CPRLI) is now part of CRCJ, which has expanded to accommodate CPRLI's signature legal insights. (Members can peruse years' worth of CPRLI back issues on the CRC site.)

Under our robust, digital publication model, which debuted in October 2016, we announce new members-only content, published weekly, in near–real time via our daily e-newsletters, CRC Daily and CRC Digest. At the end of each month, we publish high-quality, digital PDFs of full CRCJ and MSB newsletter issues on the CRC site and announce their availability for download in a members-only roundup email.

If you are able to download CRCJ, MSB, and/or back issues of CPRLI or to read their respective contents online, then congratulations! You are a CRC member, which means that beyond unrestricted access to industry-leading articles from all three publications, you have a wealth of clinical privilege white papers, sample forms, field-driven forum discussions, and other professional resources at your finger tips. To learn more about your membership benefits, check out our CRC starter kit.

Here's how to access years’ worth of newsletter articles and full-issue PDFs anytime on the CRC site

1. If necessary, log in to the CRC site by clicking the "log in" link in the upper right-hand corner of your screen and entering your Basic, Platinum, or Platinum Plus membership credentials. If you're already logged in, the link will read "log out," and you'll see a "Welcome, [username]" message in the upper left-hand corner of your screen.
2. Once logged in, navigate to the main menu bar, located under the CRC banner near the top of the page. Hover over “News & Analysis.”
3. Select the desired publication from the dropdown menu that appears. This will bring you to the newsletter’s landing page, where you can browse by lead story or issue date.
4. To browse by lead story, click on the title of a desired piece from the “Articles” listing in the center of the screen.
5. To browse by issue date, click on a year in the left-hand “Issue Browser” menu. An expanded list of issue months will appear. Click on a month to see the corresponding newsletter articles. To access the relevant full-issue PDF, select "DOWNLOAD FULL ISSUE" at the top of the page.
6. To search for newsletter articles and other site content by topic, type a keyword or phrase into the robust CRC sitewide search feature, located in the upper right-hand corner of the page.

Note: If you're successfully logged in with your Basic, Platinum, or Platinum Plus credentials, you'll be able to access all "News & Analysis" content; if you're logged out, locks will appear beside CRCJ, MSB, and CPRLI articles. 

Site visitors must now log in to the CRC site to view full news & analysis articles. If you don’t have a paid CRC membership, you can register for an account here to access free content, including CRC Daily articles. Please note that CRC Daily and CRC Digest, the Friday roundup of the week’s CRC Daily articles, remain free publications. If you don’t already receive the e-newsletters, subscribe here.  

Medical Staff Talk is now the Credentialing Resource Center (CRC) Forums. It’s all the shop talk and sample swapping you’ve come to expect and a more robust platform to boot. 

Upgrades include direct, members-only access through the CRC site; a sleek design that improves navigation and encourages in-depth discussion; overarching content categories that promote productive exchanges and targeted searches; and popular tags that help posters and readers filter by hot topic. 

Note that members must now submit forum posts through the CRC site, rather than by email. You can, however, adjust your settings to receive an email alert when a new post becomes available. See the “Site Navigation” Q&As on this page for instructions on submitting a forum post through the CRC site and for setting up email notifications. 

To renew your membership, call our customer service team at 800-650-6787.

To purchase a new membership, click here, or call our customer service team at 800-650-6787.

Connect with colleagues across the country through our dynamic networking opportunities and events, which include:

• CRC Forums, a members-only platform for exchanging professional insights and sample forms
• Dedicated social channels, including LinkedIn

In addition, the CRC staff are always interested in partnering with expert MSPs, medical staff leaders, and quality professionals to expand our collection of leading training and educational products. Please get in touch if you’re interested in any of the following opportunities:

• Writing a column for one of our newsletters or being interviewed for an article
• Writing, reviewing, or otherwise contributing to a book
• Sharing sample forms and tools
• Speaking in a webinar

Email CRC Editor Karen Kondilis at kkondilis@hcpro.com with a brief statement that includes your areas of interest, current contact information, and resume/CV (if available). Also reach out with any other guidance, feedback, questions, or hot topics that you would like to see us cover. 

Get the inside scoop on the new and improved CRC with our series of complimentary demos:

• CRC mini-demo: General site navigation
• CRC mini-demo: Using the CRC Forums
• CRC mini-demo: New Platinum and Platinum Plus Benefits

Still have questions?

For editorial comments and questions, contact CRC editor Karen Kondilis (kkondilis@hcpro.com).

For questions about your membership and product support, contact our customer service team by phone (800-650-6787) or email (customerservice@hcpro.com).

Members must now submit forum posts through the CRC site, rather than by email. You can, however, adjust your settings to receive an email alert when a new post becomes available. See the relevant “Site Navigation” Q&As on this page for instructions on setting up email notifications. 

Log in:

1. Go to the Forums section of the CRC site: http://forums.credentialingresourcecenter.com/.   
2. For full access to the Forums, you must reenter your CRC log in credentials on your first visit to this section of the site and on any visit after you’ve logged out. To log in, navigate to the white person icon in the upper right corner of your screen, and select “Log in” from the dropdown menu.
3. Enter your CRC log in credentials. To avoid having to reenter your account credentials on each new visit to the Forums, ensure the “Keep me signed in” box is checked. Select "Sign In."

Post a new discussion:

1. On the CRC Forums homepage, you’ll see a list of all active forums, as well as an archive of Medical Staff Talk conversations. Select the active category that best represents your new discussion topic.
2. Click the “New Discussion” box, and fill out the title and body fields. To add an image or file to your post, click the paper icon in the toolbar, and follow the prompts.
3. Click the “Post Discussion” box.

Comment on an existing discussion:

1. On the CRC Forums homepage, you’ll see a list of all active forums, as well as an archive of Medical Staff Talk conversations.
2. Select the relevant category, or click “Discussions” in the toolbar near the top of your screen to view all posts in order from newest to oldest.  
3. Select the post you’d like to contribute to, and scroll down until you see a blank form field. Type your reply. To add an image or file to your post, click the paper icon in the toolbar, and follow the prompts. 
4. Click the “Post Comment” box. 

Members must now submit forum posts through the CRC site, rather than by email. You can, however, adjust your settings to receive an email alert when a new post becomes available:

1. Go to the CRC Forums section of the site: http://forums.credentialingresourcecenter.com/
2. Navigate to the white person icon in the upper right corner of your screen. If necessary, log in to the CRC Forums section of the site. Then, select “My Profile” from the dropdown menu.
3. You’ll see a page that contains your Forums activity and a number of customizable profile details. Click the blue “Preferences” link to the right of your bolded username.
4. Check the appropriate boxes to indicate which notifications you’d like to receive as popups on your screen and which you’d like to receive through the email associated with your CRC account. Note that popup notifications will only appear when you’re logged in to the Forums and have this site section open in your web browser.
5. Click “Save Preferences.”

Not receiving your requested email notifications? 

Check your spam folder, and be sure to add the following email addresses to your list of permitted senders:

• noreply@credentialingresourcecenter.com
• noreply@blr-crc-forums.us-east-1.elasticbeanstalk.com

Contact our customer service team at 800-650-6787. To view your current account information, click on the green person icon in the far right corner of the screen, and select “My Account.” 

The person icon grants you access to a page containing your account information. Here, you can view details associated with your log in credentials, such as username, email, customer ID, membership level, and expiration date. You can also log in or out of your CRC account by selecting the relevant option under the person icon.

The star icon brings you to a “My Content” page, which houses direct links to any material that you have designated as a favorite. To favorite a piece of content, click on the star outline that appears to the left of titles in articles, privileging tools, and select resources. The star will gain a blue fill. To remove a piece of content from your favorites, simply click the star again.