Transparency involves open and honest communication in an effort to be accountable. In healthcare, transparency can strengthen patients’ trust in their care providers. Additionally, being transparent when medical errors occur can ultimately contribute to overall care quality and safety.
Miscommunication is more than a problem in healthcare—it’s a massive patient risk that can cause real harm. A December 2021 report published in the Journal of Patient Safety identified communication failures in 49% of medical malpractice claims between 2001 to 2011. Of those claims, 53...
Ethical behavior refers to the choices you make when no one else is looking, whether at home, in public, or in the practice setting. Unfortunately, there is no black-and-white way to define what behavior is considered ethical or unethical. Ethical behavior hinges on multiple factors, including...
Heather Frazzetto, CPMSM, had a front-row seat to the radical changes in healthcare since the emergence of COVID-19 in early 2020. Along the way, the industry learned many lessons. For instance, remote work works.
