Although it began like any other day, breaking the ­serenity of my usual office routine was "Code triage!" I immediately ­reported to our incident command center, as outlined in our ­hospital disaster plan. The incident commander briefed me on an earthquake. My directive was to...

You don’t have to work in your organization’s customer service department to provide good customer service to applicants during the credentialing process. It’s advantageous for MSPs to implement those services because it sets a good tone for the MSP and practitioner’s...

As a credentialing professional, how many peer recommendation letters have passed across your desk? Probably countless. You know what the good, the bad, and the ugly looks like. But do your medical staff members and department chairs who write them on a regular basis know? Practitioners who...

By now, medical staffs know the purpose of focused professional practice evaluation (FPPE): It’s a focused review to evaluate a practitioner’s performance of newly requested privileges or privileges marred by competency concerns. It’s been several years since The Joint Commission rolled out...