You don’t have to work in your organization’s customer service department to provide good customer service to applicants during the credentialing process. It’s advantageous for MSPs to implement those services because it sets a good tone for the MSP and practitioner’s...

As a credentialing professional, how many peer recommendation letters have passed across your desk? Probably countless. You know what the good, the bad, and the ugly looks like. But do your medical staff members and department chairs who write them on a regular basis know? Practitioners who...

By now, medical staffs know the purpose of focused professional practice evaluation (FPPE): It’s a focused review to evaluate a practitioner’s performance of newly requested privileges or privileges marred by competency concerns. It’s been several years since The Joint Commission rolled out...

Knowing where your medical staff services department (MSSD) will be in five years is just as important as knowing where it’s been. Experience counts when it comes to drafting appropriate credentialing policies and building reliable working relationships with practitioners. But don’t...