The best of hospital leadership take an active interest and role in safety and quality at their facility, an attitude that can help quality improvement departments, accreditation coordinators, and others who live and breathe process improvement institute the changes necessary to...
When you attend conferences focused on medical staff services issues, you may come home eager to implement a new strategy or update a form, but because of the information overload, your efforts may come screeching to a halt. As you try to remember what a speaker said about peer...
Last month, we discussed how the medical staff leadership can build bridges between themselves and the medical staff members to create more collegial, open relationships. In the final installment of this three-part series about medical staff communication, we discuss how...
Over the past several years, healthcare quality has come under increased scrutiny. In 2001, the Institute of Medicine's (IOM) report Crossing the Quality Chasm highlighted the lack of consistency in the quality of care in the American healthcare system. The IOM report showed...
My first consulting assignment involved a surgeon on a small medical staff with chronic depression. He would experience meltdowns in the middle of the night when nurses attempted to rouse him from a fitful sleep. On two occasions he slammed down the phone after being asked to...
