Ask the expert: Can you provide sample performance expectations?

The Greeley Company's physician performance pyramid dimensions are a great place to start when developing performance expectations. The dimensions are:
Technical quality: Technical quality refers to the physician's clinical skills.
Service quality:  Service quality measures whether a physician is accessible and service-oriented.

Patient safety: Healthcare's focus on patient safety often requires physicians to change how they care for individual patients to ensure safe practices.

Resource use: Resource utilization refers to how often a practitioner uses a particular facility or equipment in the hospital (e.g., the operating room, a particular medical device, etc.) over a given period of time.

Peer and coworker relations: This quality measure gauges how well a practitioner gets along with colleagues and staff members.

Citizenship: This dimension of performance focuses on the activities medical staff members are expected to carry out, such as completing medical records and meeting attendance.