Ask the expert: How do you determine whether a disruptive behavior concern is a confirmed problem?

When concerns regarding a physician's disruptive behavior arise, the medical staff leader's first step is to validate any specific incidents. Turn to the data included on the physician performance report. Does the objective data show that the physician's performance differs significantly from that of his or her peers? Is there a trend of decreasing performance?
Do the findings of subjective case reviews show an increase in the number of cases in which the care delivered by the physician is deemed unacceptable or controversial? If the answer to any of these questions is yes, medical staff leadership likely must intervene.

Learn more about dealing with disruptive physician behavior inside Medical Staff Leaders' Practical Guide, sixth edition, by William K. Cors, MD, MMM, FACPE; Mary J. Hoppa, MD, MBA, and Richard A. Sheff, MD, published by HCPro, Inc.