Case study: How Parkland medical staff professional services has coped with COVID-19-related challenges

The past 11 months have been challenging, exhausting, and endless for healthcare professionals across the globe, as Medical Staff Briefing (MSB) has covered extensively. What started as a novel virus in one city across oceans became a worldwide pandemic, creating a public health emergency in the United States as well as in countless other countries. MSPs have had to adapt processes repeatedly to keep up with changing regulations, exemptions, hospital capacity, supply scarcities, and staffing shortages. To learn how one medical staff services department has coped throughout the pandemic, MSB sat down with Maggie Palmer, MSA, CPCS, CPMSM, vice president of medical staff professional services and regulatory affairs at Parkland Health and Hospital System in Dallas.

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