Doctors increasingly shut out of hospitals’ patient experience efforts

As hospital and health systems examine how to improve the patient experience, one prominent constituency increasingly is not being considered to lead the effort: physicians. Only 3% of executives in a May survey by the Beryl Institute, a patient experience advocacy organization in Bedford, Texas, said physicians or other clinicians held primary responsibility and accountability for addressing the patient experience. Even fewer, 1%, said chief medical officers were in charge, while 14% said chief nursing officers were. The most common form of patient experience leadership was committee, cited by 26% of executives, followed by a dedicated patient experience executive, cited by 22%.

Source: American Medical News