No matter how much you’ve streamlined processes and educated colleagues, someone will probably still ask you to ignore or skip parts of the process. In these cases, MSPs need to stand their ground.  

“I believe you can absolutely say, ‘No, I won’t do it. Don’t ask me to do it,’ ” says...

There are numerous skills that an MSP must possess in order to be successful, and perhaps the most important one is critical thinking. According to Faith Rhoades, MMHC, CPMSM, CPCS, FMSP, director of medical staff services for the Huntsville Hospital System in Huntsville,...