Featured blog post: Courtesy and Respect? Don?t have to; I?m the physician!
February 9, 2012
William F. Mills, M.D., MMM, CPE, FAAFP, CMSL, senior vice president of quality and professional affairs for the Upper Allegheny Health System, will discuss how to use patient satisfaction scores to drive improvement at the 2012 Credentialing Resource Center Symposium. In anticipation of his talk, Mills created the Patient Satisfaction blog series to give readers a taste. This week, Mills provides tips for improving behavior that patients view as signs of courtesy. To read the tips, click here.