Featured blog post: Easier? It can make my job easier?
William F. Mills, M.D., MMM, CPE, FAAFP, CMSL, senior vice president of quality and professional affairs for the Upper Allegheny Health System, will discuss how to use patient satisfaction scores to drive improvement at the 2012 Credentialing Resource Center Symposium, May 10-11. In anticipation of his talk, Mills created the Patient Satisfaction blog series to give readers a taste. This week, Mills sums up how the Hospital Consumer Assessment of Healthcare Providers and Systems survey can make a physician’s job easier. To read more, click here.