Featured blog post: Pat Sat/HCAHPS/P4P - Huh?
January 26, 2012
William F. Mills, M.D., MMM, CPE, FAAFP, CMSL, senior vice president of quality and professional affairs for the Upper Allegheny Health System, will be speaking about using patient satisfaction scores to drive improvement at the 2012 Credentialing Resource Center Symposium. In anticipation of his talk, Mills created the Patient Satisfaction blog series to give readers a taste. This week, Mills covers the basics, like just what the heck is HCAHPS? To find out, click here.