Letting leaders come to their own conclusions

By nature, I am an easygoing person and do not like to give a lot of direction, especially to the medical staff leaders that I "coach." I like to use the word coach because the medical staff members are the stars, and I believe that we, as medical staff services professionals, need to let them shine. After all, it's the physician leaders whom The Joint Commission and other surveyors want to hear from, not us.

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