A medical staff leader's guide to change management

In the last installment, the medical staff model change initiative at Better Times Hospital hit the wall. The guiding coalition again sought counsel from John Kotter's Leading Change. It became apparent that in addition to the long haul, a short-term win was needed. The guiding coalition needed to stick something on the wall and have it work. As Kotter explains, the role of short-term wins includes:

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