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Prep your medical staff leaders with a pre-survey boot camp
Go back in time to the months leading up to your hospital's last survey--how were you preparing? I have no doubt that you were polishing things up, educating staff, and triple-checking that all of your ducks were in a row. Now, ask yourself how prepared your medical staff was for the survey, particularly your leadership. Did they seek to avoid the surveyor, or did they approach him or her with confidence?
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