Take patient satisfaction initiatives to the next level

Pressure continues to mount on hospitals to improve their patient satisfaction scores, particularly through the Centers for Medicare & Medicaid Services’ Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, or face reduced reimbursement. Hospitalist leaders are at the forefront of initiatives that have the potential to improve not only quality of care, but also patient satisfaction scores.

This is an excerpt from a members-only article. Please log in or become a member to read the complete article.