Every healthcare provider will tell you that patients are customers, and customers can take their business elsewhere if they are unhappy about any aspect of their experience. To keep patients, and thus reimbursement, coming in the door, hospitals must focus on achieving strong patient...
Back in 2007, the Institute for Healthcare Improvement created the Triple Aim, which challenges organizations to provide better patient care, achieve population health, and lower costs. Since then, several areas have been identified as barriers to achieving the Triple Aim. First on that list is...
Credentialing Resource Center Journal - Volume 21, Issue 4
An increasing number of nonphysician practitioners are looking to expand their knowledge and skill sets to increase their scope of practice. However, many healthcare organizations lack the proper policies and strategies to assess the competency of these nonphysician...
Better Times Hospital is in crisis. The medical staff is deeply rooted in a departmental structure that relies heavily on committees, and few physicians want to serve on them. Joe, the medical staff president, has just finished reading Leading Change by John Kotter and has...
According to a recent Office of Inspector General (OIG) report, Hospital Incident Reporting Systems Do Not Capture Most Patient Harm (http://oig.hhs.gov/oei/reports/oei-06-09-00091.pdf), hospital reporting systems aren’t...
State medical boards have a duty to provide oversight for physicians in their state, including appropriate disciplinary action when necessary. Unfortunately, recent reports show that many state boards are failing when it comes to punishing doctors after they are reported to the...
