When addressing disruptive physician behavior, organizations must understand an often confusing phrase: zero tolerance. Many medical staffs are adopting a zero-tolerance policy with regard to disruptive behavior, but some hospitals are confused about what exactly zero tolerance entails. This...
Violence in healthcare isn’t always patient-driven—and it’s not always confined to the four walls of a facility. In fact, some of the most dangerous events begin before a patient ever reaches the ER.
CRC recently talked with Julie Siemers, MD, author and nurse educator, about the devastating impact of communication breakdowns—and the lifesaving importance of listening to patients and families.
When physicians are given feedback data regarding outcomes, a common response is “My outcomes are worse because my patients are sicker.” This concern is legitimate and should be addressed by...
How often have you heard it said that a medical staff leader was selected because he or she was not at a particular meeting? If the physician had been present at that meeting, he or she would have likely declined the invitation to become involved with leadership for a number of reasons: lack of...
Fragmented data. Unclear accountability. Underreporting. These are common challenges that workplace violence (WPV) prevention programs must address to keep up with Joint Commission and OSHA expectations.
