When addressing disruptive physician behavior, organizations must understand an often confusing phrase: zero tolerance. Many medical staffs are adopting a zero-tolerance policy with regard to disruptive behavior, but some hospitals are confused about what exactly zero tolerance entails. This...
Violence in healthcare isn’t always patient-driven—and it’s not always confined to the four walls of a facility. In fact, some of the most dangerous events begin before a patient ever reaches the ER.
Credentialing Resource Center Journal - Volume 35, Issue 1
Hospital and health system merger and acquisition (M&A) activity in 2024 paints a picture of an industry that looks stable on the surface but is still experiencing significant distress underneath.
CRC recently talked with Julie Siemers, MD, author and nurse educator, about the devastating impact of communication breakdowns—and the lifesaving importance of listening to patients and families.
When physicians are given feedback data regarding outcomes, a common response is “My outcomes are worse because my patients are sicker.” This concern is legitimate and should be addressed by...
Credentialing Resource Center Journal - Volume 34, Issue 12
Hospitals navigating accreditation and reimbursement challenges often overlook two seemingly unrelated issues: ISO 9001 certification and durable medical equipment (DME) product compliance.
