In a recent Massachusetts General Hospital webinar, Neil Naik, MD, emergency medicine simulation education director at Weill Cornell Medicine in New York City, offered physicians suggestions on how to improve their bedside manner as they transitioned to providing care via telemedicine, which for...
When addressing disruptive physician behavior, organizations must understand an often confusing phrase: zero tolerance. Many medical staffs are adopting a zero-tolerance policy with regard to disruptive behavior, but some hospitals are confused about what exactly zero tolerance entails. This...
Credentialing Resource Center Journal - Volume 29, Issue 9
A healthcare organization’s culture is what drives behavior, which in turn drives outcomes. If the organization as a whole has embraced a culture that encourages adverse-event reporting without punitive consequences, while at the same time requiring the assumption of responsibility when an...
The #MeToo movement has encouraged a wide range of industries that once looked at sexual harassment as “part of the job” to start taking steps to improve working conditions. Healthcare is among those industries that are not only finally recognizing the extent of the problem but looking for...
The Health Insurance Portability and Accountability Act (HIPAA) requires healthcare employees to use or share only the “minimum necessary” information they “need to know” to do their jobs. For example, a coder needs to look at the entire record of a patient’s hospital stay to apply all the...
The process of a hearing following the medical executive committee’s (MEC) recommendation is an important right that must be spelled out in the bylaws. The hearing process will be explored in depth in four separate installments. This month, we will examine the initiation and notice of a fair...