Successfully working with the medical staff services department, Tip 3: Respect each other’s competencies

As a medical staff leader, it is important to understand that the days of a medical staff secretary in a medical staff office are history. It is true that in years past, the work was primarily clerical and secretarial. However, as healthcare has evolved and grown in complexity, so has the work of the organized medical staff. Now, the staff requires a true medical staff services department (MSSD) staffed by subject matter experts referred to as MSPs. This month, we will examine both the competencies necessary for MSPs as well as the competencies required of medical staff leaders.

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