Sample mandatory appearance policy

What is the best way to deal with disruptive behavior? Conduct the initial intervention when medical staff leadership has decided to proceed beyond just providing routine feedback. If you feel that the physician will refute the accusations, come armed with data. If the physician tends to get volatile in these situations and shouts, counter by talking quietly (enforcing the idea that you are not fazed by the physician’s yelling) or respond in a forceful way without shouting to show that you are not intimidated. If the physician threatens to leave and call his or her attorney, it is best to fall back on a mandatory appearance policy, which is a policy that states that in these situations, if a physician leaves before the conclusion of the meeting, he or she will automatically undergo temporary suspension of privileges until the meeting is held to its completion, without an attorney.

This is an excerpt from a members-only article. Please log in or become a member to read the complete article.