Case study: How Loyola University Medical Center realigned its revenue cycle, credentialing, and enrollment departments

Oftentimes, with improvement comes change, and a few years ago, Loyola University Medical Center in Maywood, Illinois, made a big change. In an effort to connect related departments and play to the strengths of their employees, the medical center realigned its revenue cycle, credentialing, and enrollment departments by separating the enrollment team from the credentialing team and moving enrollment under revenue cycle management. Yesenia Servin, CPMSM, PESC, payer enrollment lead at Loyola University Medical Center, knew this undertaking would be difficult, but she was not afraid to lead the charge. Recently, she sat down with Medical Staff Briefing to explain how these departments are related and reflect on how she and her colleagues made this lofty goal a reality.

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