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‘AI is your thought partner’: How one credentialing leader is infusing AI into credentialing

When the pandemic forced CommunityCare—a Tulsa, Oklahoma–based health plan—to go paperless “in three days,” credentialing manager LaShawna Brown, CPMSM, CPCS, found herself navigating wholesale change. The sprint to digitize catalyzed a longer journey: re-platforming, re-training, and now, introducing artificial intelligence (AI) as a practical, governed tool for credentialing and policy work.

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