You have requested access to member only content.

Sample mandatory appearance policy

What is the best way to deal with disruptive behavior? Conduct the initial intervention when medical staff leadership has decided to proceed beyond just providing routine feedback. If you feel that the physician will refute the accusations, come armed with data. If the physician tends to get volatile in these situations and shouts, counter by talking quietly (enforcing the idea that you are not fazed by the physician’s yelling) or respond in a forceful way without shouting to show that you are not intimidated. If the physician threatens to leave and call his or her attorney, it is best to fall back on a mandatory appearance policy, which is a policy that states that in these situations, if a physician leaves before the conclusion of the meeting, he or she will automatically undergo temporary suspension of privileges until the meeting is held to its completion, without an attorney.

This is an excerpt from a members-only article. Please log in or become a member to read the complete article.

Not a member? Let's fix that!

A membership to Credentialing Resource Center (CRC) provides credentialing and medical staff professionals with a searchable database of continuously updated tools, best practice strategies, and compliance tips developed by industry experts. With three levels of membership, you can choose the solution that works best for you!

Register to access the free content available through the CRC site or become a member today. Click here for more information.

For questions and support, please call CRC customer service: 1-800-650-6787.