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Case study: Attribution challenges

Mary, a medical staff quality coordinator, has been charged with gathering activity information for all practitioners for ongoing professional practice evaluation (OPPE). Mary requests the data from several departments, including admitting, information systems, medical records, pharmacy, and financial services. When comparing the data submitted from each of the departments, she quickly realizes that there is a discrepancy. She presents the data to the medical staff leaders, and they identify that there must be errors in the way data are being attributed to practitioners. They now face the challenge of identifying at which step in the process the data are inaccurately attributed.

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