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Missed messages: Update communication tools to reduce physician stress, improve patient outcomes

Miscommunication is more than a problem in healthcare—it’s a massive patient risk that can cause real harm. A December 2021 report published in the Journal of Patient Safety identified communication failures in 49% of medical malpractice claims between 2001 to 2011. Of those claims, 53% involved provider-to-patient miscommunication while 47% involved provider-to-provider miscommunication.

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