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Dealing with barriers, new technology
During the Credentialing Resource Center Virtual Symposium, held June 28–29, speakers fielded many questions about the current challenges MSPs face, such as new technology and learning to work with the enrollment department. The following is an excerpt from the live Q&A session that was held on Day 1 of the virtual symposium. Speakers included LaShawna Brown, CPMSM, CPCS, credentialing manager for CommunityCare Managed Healthcare Plans of Oklahoma and founder of On a Mission Credentialing; Donna Goestenkors, CPMSM, president of Team Med Global Healthcare Consulting; Yesenia Servin, CPMSM, PESC, payer enrollment lead for Team Med Global Healthcare Consulting; and Lisa Velasco, MSM, LPTA, FSMP, CPMSM, CPCS, director of professional services for The Hardenbergh Group, Inc.
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