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Leadership equation: 7C + 1 = success

Stakes are high, opinions are divided, and emotions are charged. You are under pressure, possibly stumped, full of adrenaline. Welcome to the world of deeply human conversations as outlined in the seminal work Crucial Conversations, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. Last month I addressed the fundamental competencies of managerial communication. This month all of those skills and then some will be put to the test as the waters of everyday conversations are navigated.

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