Would your organization support your department’s development of a dedicated customer service program and provide necessary resources?

Yes, we have been asked to explore this as an initiative

Yes, but we have not had the time or staff to begin this work

No, we have an organization-wide policy on customer service

No, my organization does not have the necessary budget or resources to support this type of program

No, we do not have a need for this type of program

I don’t know