Featured blog post: Blah Blah Blah
February 23, 2012
William F. Mills, M.D., MMM, CPE, FAAFP, CMSL, senior vice president of quality and professional affairs for the Upper Allegheny Health System, will discuss how to use patient satisfaction scores to drive improvement at the 2012 Credentialing Resource Center Symposium, May 10-11. In anticipation of his talk, Mills created the Patient Satisfaction blog series to give readers a taste. Last week, Mills discussed being a good listener. This week, he flips over to the opposite side: how to explain things to patients so they truly understand. To read more, click here.