Featured blog post: I'm Sorry, What Did You Say?
February 16, 2012
William F. Mills, M.D., MMM, CPE, FAAFP, CMSL, senior vice president of quality and professional affairs for the Upper Allegheny Health System, will discuss how to use patient satisfaction scores to drive improvement at the 2012 Credentialing Resource Center Symposium. In anticipation of his talk, Mills created the Patient Satisfaction blog series to give readers a taste. This week, Mills provides tips on how to become a better listener. To read the tips, click here.