Study: Better facilities don't lead to better patient reviews

Contradicting a long-held belief that patients rate their care higher if it’s provided in nicer facilities, a study published in the Journal of Hospital Medicine found that clinical care assessments did not improve with patients treated in a new building.

The study focused on John Hopkins new tower and children’s hospital, which cost $1.1 billion to construct, as well as its older building constructed in 1913 that remained open. Based on private and Medicare-mandated surveys, researchers found that patient assessments about their actual care did not differ between the two buildings. Patients in the new building did have higher ratings for cleanliness and quietness of their rooms.

Source: Kaiser Health News