4 steps to streamline onboarding

Kristine Kirstein, MHA, helped reinvigorate the onboarding process at Johns Hopkins All Children’s Hospital in St. Petersburg, Florida. She says the following four steps helped the organization streamline the practitioner onboarding process:

1. Established a biweekly time to connect with all individuals involved in onboarding. This ensured all questions were addressed in real time and decisions were made with the appropriate people present.
2. Brought the right people in the room or on the phone. The team established a conference line, which increased participation because some participants only needed to hear about 1–2 incoming providers. The conference call made it easier for them.
3. Created a tool that supported the key milestones of the onboarding process. The group built a tracking spreadsheet to document developments related to recruitment, clinical privileges, primary source verification, enrollment, and other key onboarding activities.
4. Ensured access to the tool for continual updates/edits.