The U.S. District Court for the Western District of Virginia granted a plaintiff's motion to compel discovery of a hospital's fall prevention policies, training materials, and incident reports after a patient fell while his bed sensor was turned off and suffered injuries that...
It is a situation that has replayed in hospitals for many years: a physician from one specialty wants to perform a procedure or apply for privileges that traditionally fall under the domain of another specialty. The physician applying for privileges might have the training and the qualifications...
Admitting fault and apologizing are skills that don't come naturally to many physicians, not because they are physicians, but because they are human, says Daniel O'Connell, PhD, master trainer and course manager at the Institute for Healthcare Communication in New Haven, Conn.
It is a situation that has replayed in hospitals for many years: a physician from one specialty wants to perform a procedure or apply for privileges that traditionally fall under the domain of another specialty. The physician applying for privileges might have the training and...
Hospitals and physicians spend millions of dollars in legal fees, along with years of litigation and court hearings, on medical malpractice suits. What if you could wipe that all way with a simple, sincere apology?
In the last installment, the medical staff model change initiative at Better Times Hospital hit the wall. The guiding coalition again sought counsel from John Kotter's Leading Change. It became apparent that in addition to the long haul, a short-term win was needed. The...
