Communication is the glue that holds an organization together. According to Peter Drucker, a leading expert in organizational leadership, during times of change, leaders' efforts at communication should triple. And we are definitely living through a period of unprecedented change in healthcare.
Stakes are high, opinions are divided, and emotions are charged. You are under pressure, possibly stumped, full of adrenaline. Welcome to the world of deeply human conversations as outlined in the seminal work Crucial Conversations, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al ...
