Every healthcare provider will tell you that patients are customers, and customers can take their business elsewhere if they are unhappy about any aspect of their experience. To keep patients, and thus reimbursement, coming in the door, hospitals must focus on achieving strong patient...
Better Times Hospital is in crisis. The medical staff is deeply rooted in a departmental structure that relies heavily on committees, and few physicians want to serve on them. Joe, the medical staff president, has just finished reading Leading Change by John Kotter and has...
Arkansas followed its position in the minority rule in a February 9 state Supreme Court ruling that negligent credentialing does not exist in the state. Currently the majority of states (approximately 40) recognize negligent credentialing as a cause of action against hospitals...
