In the last installment, the medical staff model change initiative at Better Times Hospital hit the wall. The guiding coalition again sought counsel from John Kotter's Leading Change. It became apparent that in addition to the long haul, a short-term win was needed. The...
Admitting fault and apologizing are skills that don't come naturally to many physicians, not because they are physicians, but because they are human, says Daniel O'Connell, PhD, master trainer and course manager at the Institute for Healthcare Communication in New Haven, Conn.
The United States Government Accountability Office (GAO) recently conducted a study to examine the effect federal fraud and abuse laws have on hospitals' ability to implement financial incentive programs for physicians. Its findings, although not shocking, are notable: The...
Hospitals and physicians spend millions of dollars in legal fees, along with years of litigation and court hearings, on medical malpractice suits. What if you could wipe that all way with a simple, sincere apology?
Hospitals and physicians spend millions of dollars in legal fees, along with years of litigation and court hearings, on medical malpractice suits. What if you could wipe that all way with a simple, sincere apology?
Credentialing Resource Center Digest - Volume 13, Issue 29
When The Joint Commission (TJC) introduced the term focused professional practice evaluation (FPPE) five years ago, medical staff leaders and MSPs entered a period of uncertainty and confusion. Now, five years later, much has been learned and the confusion has faded. But...
