Tip of the week: Perform well on unannounced surveys

To perform well on unannounced surveys, organize key managers and staff into teams to channel their energies into assessing compliance with a specific chapter or set of standards. When selecting chapter team leaders, consider the characteristics of the leader rather than his or her current job title or work area.

The following leadership qualities are important:

• leadership skills
• a track record of following through
• innovation
• people skills to motivate others