To determine exactly what tasks the medical staff office carries out on a daily basis, the medical staff director or administrator should prepare a time-management log for each employee in the medical staff office. This should include a log of all telephone calls and every task performed daily...
Sally Pelletier, CPMSM, CPCS, is an advisory consultant and the chief credentialing officer for The Greeley Company, Inc., in Danvers, Massachusetts. She brings more than 20 years of credentialing and privileging experience to her work with medical staff leaders and MSPs across...
As clinician shortages intensify, payment reform initiatives mount, and organizations diversify their medical staffs, changes—and tensions—can arise in practitioners’ daily work. In Resolve Practitioner Turf Conflicts:...
Carol S. Cairns, CPMSM, CPCS, has participated in the development of the medical staff services profession for more than 40 years. In 1996, she founded Plainfield, Illinois–based PRO-CON, a consulting firm specializing in credentialing, privileging, medical staff organization...
Risk management in hospitals and healthcare organizations is very complex. Successful risk management programs require a systematic approach for detecting, tracking, and recording unusual occurrences as well as establishing proactive measures to mitigate risks along multiple fronts.
While it's certainly not considered one of the perks of the job, at some point during their careers physician leaders and MSPs will have to deal with a physician who exhibits disruptive behavior. Disruptive behavior can come in a variety of forms, from yelling and inappropriate language to, in...
