Tip of the week: Set expectations to improve performance

When faced with the challenge of improving physician performance at your institution, clearly setting and communicating expectations goes a long way. Following is a summary of the steps necessary to create great performance expectations:

• Define your physician performance framework
• Select behaviors that define your culture
• Identify key performance issues
• Articulate each desired cultural and performance behavior as an expectation
• Determine how you will get buy-in to implement the expectations
• Define how you might use that expectation to improve physician performance