Burnout increasing at safety net community health centers
A survey of physicians and nurses at federally qualified health centers across the nation finds increasing dissatisfaction with work conditions. Researchers at the RAND Corporation surveyed clinicians and staff from 296 federally qualified health centers in both 2013 and 2014 about their work conditions. A total of 564 physicians, nurses, and staff members completed both surveys.
Participants were asked about their overall professional satisfaction, burnout, and whether they intended to quit. They also were asked about the level of stress, practice atmosphere, top-of-license activity, and clinic practice culture.
The proportion of respondents reporting high job satisfaction worsened significantly in one year, falling from 82% in 2013 to 74% in 2014. The rate of burnout increased from 23% to 31%, and the proportion of respondents who reported they were likely to leave their jobs increased from 29% to 38%.
Three of five work environment measures worsened, with the proportion of respondents who reported a hectic/chaotic practice atmosphere increasing from 32% to 40%. Twelve of 13 practice culture measures also worsened significantly over time.