Healthcare leaders aren't happy with their digital health plans

Editor's note: The following is an edited excerpt from our sister publication, HealthLeaders.

More than 90% of health systems surveyed recently say a strong digital health strategy is essential to improving clinical outcomes, boosting clinician satisfaction rates and increasing productivity, yet less than half actually have a strategy in place. And less than a quarter are “very confident” that they have the right strategy.

That’s the troubling take-away from a survey of 100 health system executives conducted this past February by Sage Growth Partners. The survey, contained in Panda Health’s Hospital Digital Health Technology Report: 2022, offers a glimpse of the chaotic digital health market that healthcare leaders are facing these days, and offers a few guidelines to establishing a path forward.

“Many organizations are turning to digital health solutions, which tend to integrate with and complement EHRs and other systems of record, to build patient loyalty, improve the bottom line, and support staff members and clinicians,” the Panda Health report says. “These technologies span a multitude of use cases and solution categories, including patient engagement platforms, financial clearance and price estimation tools, digital care navigators, and more.”

According to the survey:

  • 63% of the health systems are looking to implement digital reputation management tools within the next three years
  • 61% are looking for digital care navigators or website chatbots
  • 43% are looking for self-service patient scheduling solutions
  • 41% want patient engagement tools
  • 39% are interested in remote patient monitoring services
Found in Categories: 
Leadership Insight, Quality