Heard this week
January 10, 2017
“When administrators and board members can see the downstream, longer term effects of their decisions about resources, staffing, performance metrics, organizational priorities, and work policies, they can begin to appreciate what research in other industries has already shown: valuing employees, through improving their work experience and other means, makes good business sense and results in better overall performance.”
- Diane W. Shannon, MD, MPH, discusses the importance of having administrators shadow physicians and nurses.