Survey: Patients favor a hybrid model of care

More patients turned to telehealth during the COVID-19 pandemic and a majority of them intend to continue to use it, according to a new survey conducted by GoodRx.

More than 1,000 patients and 600 providers were surveyed about their telehealth experiences earlier this year. Of the patients surveyed, only 17% reported using telehealth prior to the pandemic. An additional 47% reported using telehealth for the first time during the pandemic.

When asked about future use of telehealth, one-quarter of respondents said they will use telehealth only instead of in-person visits. Most respondents (63%) said they planned on using a hybrid model that combines in-person visits with telehealth.

Among providers, nearly 44% reported that the level of care provided through telehealth was better than in-person. Telehealth was also seen as having a positive impact on patient outcomes and experiences, with 70% reporting that it improved patient continuity of care and 60% reporting that it improved patient adherence to medication.

Source: GoodRx