Who do you put on your onboarding team?

This week’s quick tip comes from a Q&A with Melissa Brenner, medical staff and provider enrollment manager for Adena Health System in Chillicothe, Ohio. About five years ago, the system developed a multidisciplinary provider onboarding team that meets on a biweekly basis to help streamline its onboarding process. Brenner discusses the composition of the onboarding team and the purpose of their meetings.
 

Q: Who is on the provider onboarding team? What happens during the meeting?

Brenner: The onboarding team is open to anyone who “touches” a provider. This includes the physician director of HR, medical staff services, provider enrollment, office/clinic or departmental managers/directors with new providers, patient access representatives, IT (for laptop, software, telecommunications needs, EHR licenses), medical records/coding, revenue cycle, and marketing/corporate communications. The onboarding team meets every other week in order to have a roundtable discussion focusing on providers and the status of their onboarding. We have an Excel spreadsheet with multiple dashboards. The document is shared on a public drive so that all individuals can pull it to reference the status of any given provider. Information pertaining to interviews, LOIs/contracts, applications, and provider enrollment/payer status is located within this document.

Additionally, the document serves as a point of reference for the offices once the provider is on site. They reference it daily to determine the patient base/schedule as physicians are placed in network with payers. This is an effort to decrease denials and non-covered visits. It improves patient satisfaction while decreasing denials.

Source: News & Analysis