Admitting fault and apologizing are skills that don't come naturally to many physicians, not because they are physicians, but because they are human, says Daniel O'Connell, PhD, master trainer and course manager at the Institute for Healthcare Communication in New Haven, Conn.
Thrombosis, sclerosis, embolism-it might not require conjugating verbs, but medical terminology is a language in itself, one that often creates a barrier between physicians and patients. When the patient also doesn't speak English, communicating becomes an even bigger obstacle.
The saying "If you build it, they will come," applies to baseball fields and malls, but not CPOE. Getting these systems up and running involves a host of challenges, including cost and IT infrastructure, but the most formidable of those challenges is getting the docs on board...
Travel back 100 years, and you will find William Osler, the "father of modern medicine," writing about the physician-patient relationship. The topic isn't new, but it has come into the spotlight in recent years thanks to patients' demands for a more personalized approach to...
Mention to a group of physicians that patients should have ready access to their medical notes, and you will likely hear a gasp (or two). Physicians have traditionally resisted the idea of sharing medical notes with patients, but as patients clamor to be in control of their own health and payers...
According to a recent Office of Inspector General (OIG) report, Hospital Incident Reporting Systems Do Not Capture Most Patient Harm (http://oig.hhs.gov/oei/reports/oei-06-09-00091.pdf), hospital reporting systems aren’t...
