One of the key challenges in any evaluation of human performance is the issue of bias, and peer review is no different. If a critical goal of peer review is fairness, then we must avoid any actions—intended or unintended—that would bias the results.
What is bias? It is a tendency or...
Credentialing Resource Center Journal - Volume 27, Issue 8
The Appellate Court of Illinois’ First Judicial District (the “Court”) reversed a trial court’s discovery order, finding that a hospital met the burden of proof establishing that certain documents are privileged under the Medical Studies Act (the “Act”).
Credentialing Resource Center Journal - Volume 26, Issue 10
Healthcare institutions seeking to execute efficient, high-caliber credentialing and enrollment processes must enlist high-performing professionals. All too often, however, there are no specific job...
As a medical staff leader, you most likely had to deal with situations that required new nonclinical skills. This may have included conflict management, leading change/performance improvement initiatives, or learning more about your personality style and finding more effective ways to...
Credentialing Resource Center Journal - Volume 27, Issue 6
Central verification office (CVO) performance metrics are helpful measures of credentialing and privileging activities performed. They indicate whether CVOs have achieved the expectations of customers and internal stakeholders. Traditionally, metrics are thought of as focusing only on financial...
One of MSPs’ most important duties is educating others regarding the processes and the status of the work that lies before the medical staff office (MSO). This includes communication throughout the organization and involves MSO staff, physician leadership, and senior management. Without...
Credentialing Resource Center Journal - Volume 27, Issue 4
Like most who go into medical staff services, Cassie L. Kana, CPMSM, CPCS, didn’t know what the field entailed until she got into it. But it didn’t take her long to realize that she had found the right career.
Credentialing Resource Center Journal - Volume 27, Issue 3
The Supreme Court of Alabama (The “Court”) denied a hospital’s petition to overturn a circuit court’s order compelling the hospital to turn over documents related to a radiological technician accused of sexually assaulting patients. The Court found that the hospital was unable to meet the...
It can be an MSP’s worst nightmare, the dreaded Foreign Medical Graduate (FMG), an applicant who’s diploma and credentials may not even be in English. Obviously, the way they are credentialed is different, unfortunately the specific process remains rather elusive to those without extensive...
